Shop Policies

Shipping and Delivery Policy

We deliver items Australia-wide using Australia Post.

Upgraded FREE Express Shipping for all brooch purchases.

You only pay for $10.00 AUD for a small Australia Post Satchel instead of $12.00

Combined postage automatically works at checkout for purchases more than $60.00

If not use this code : D8HXS8 , when checking out.

BE HAPPY !

Orders are dispatched within 3 business days. Shipping times are estimated at between 3–7 business days depending on your location within Australia.

Due to the COVID 19 pandemic, there may be delays in deliveries.

https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

 

Shipping destinations

Australia

Transaction currency

 

All transactions are processed in Australia Dollars (AUD).

 

Pricing policy

 

All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) and handling. All shipping charges are calculated in the shopping cart.

Total costs of the goods and services

 

Total costs are displayed in the shopping cart and include all taxes and handling charges.

Customer service policy

 

My Utopia Space is committed to providing exceptional customer service. We endeavour to make sure that all items listed on our website are available, and that pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund.

We manage pre orders from our social media page on Facebook.

 

 

Refund/return policy

 

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.

We only run a small number of products, if guaranteed faulty and products of the same kind is unavailable for replacement, we are happy to create a credit for a future purchase.

We also have products that have slight imperfections that are sold under a category of lovely imperfections. Imperfect products will not be eligible for credits or refunds.

Consumer data policy

Privacy Policy

My Utopia Space (MUS) understands that privacy is important to you, and is committed to complying with the National Privacy Principles (NPPs), which are contained in the Privacy Act 1988 (Privacy Act). The NPPs govern how organisations in the private sector handle ‘personal information’ (which is basically information that can identify you).

What information do we collect and how do we use it?

We collect and use your personal information so that we can do business with you, such as process your orders and/or requests for publications, send you our bulletins and newsletters, event notices, invitations and registrations, disseminate our research, and any other activity that constitutes your engagement with MUS. The personal information we collect from you usually includes your name, title, organisation, postal address, email address and contact number/s. We do not collect your financial information. If at any time you no longer wish to receive all or some communications from us, please let us know. Our contact details are below.

MUS may use cookies to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from MUS only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Will your personal information be given to anyone else?

My Utopia Space does not sell, rent or trade personal information about you to or with third parties. In some circumstances, however, personal information may be disclosed outside MUS. For example, we may disclose it if:

·         we are required or permitted by law

·         disclosure is necessary to protect and defend the rights or property of My Utopia Space, or

·         MUS considers it necessary to do so in order to enforce or apply the terms of any agreements with you.

Security

We take reasonable steps to ensure that our website is safe. The website generates an email alert if our website is being accessed by a non-registered device.

Our website is password protected and we frequently update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses.

Additional privacy information

My Utopia Space (MUS) Privacy Policy may change from time to time and is available on the website.

Contacts

T: +61 400 666 642

F:

E: andreacielomendoza74@gmail.com

W: www.myuopiaspace.com

Security capabilities and policy for transmission of payment card details

 

When purchasing from My Utopia Space (MUS) your financial details are processed via Paypal. Invoices are sent using your email via Paypal Services.