Shipping and delivery policy
We deliver items Australia-wide using Australia Post. Our shipping costs is Flat Rate at $10 per piece. We will combine shipping if buying more than 1 item and issue a refund.
Free Express Post for orders above $200
Orders are dispatched within 3 business days. Shipping times are estimated at between 3–7 business days depending on your location within Australia.
Due to the COVID 19 pandemic, there may be delays in deliveries.
All transactions are processed in Australia Dollars (AUD).
All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) and handling. All shipping charges are calculated in the shopping cart.
Total costs of the goods and services
Total costs are displayed in the shopping cart and include all taxes and handling charges.
Customer service policy
My Utopia Space is committed to providing exceptional customer service. We endeavour to make sure that all items listed on our website are available, and that pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund.
We manage pre orders from our social media page on Facebook.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
We only run a small number of products, if guaranteed faulty and products of the same kind is unavailable for replacement, we are happy to create a credit for a future purchase.
We also have products that have slight imperfections that are sold under a category of lovely imperfections. Imperfect products will not be eligible for credits or refunds.
Consumer data policy
My Utopia Space (MUS) understands that privacy is important to you, and is committed to complying with the National Privacy Principles (NPPs), which are contained in the Privacy Act 1988 (Privacy Act). The NPPs govern how organisations in the private sector handle ‘personal information’ (which is basically information that can identify you).
We collect and use your personal information so that we can do business with you, such as process your orders and/or requests for publications, send you our bulletins and newsletters, event notices, invitations and registrations, disseminate our research, and any other activity that constitutes your engagement with MUS. The personal information we collect from you usually includes your name, title, organisation, postal address, email address and contact number/s. We do not collect your financial information. If at any time you no longer wish to receive all or some communications from us, please let us know. Our contact details are below.
Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
My Utopia Space does not sell, rent or trade personal information about you to or with third parties. In some circumstances, however, personal information may be disclosed outside MUS. For example, we may disclose it if:
· we are required or permitted by law
· disclosure is necessary to protect and defend the rights or property of My Utopia Space, or
· MUS considers it necessary to do so in order to enforce or apply the terms of any agreements with you.
We take reasonable steps to ensure that our website is safe. The website generates an email alert if our website is being accessed by a non-registered device.
Our website is password protected and we frequently update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses.
T: +61 400 666 642
Security capabilities and policy for transmission of payment card details
When purchasing from My Utopia Space (MUS) your financial details are processed via Paypal. Invoices are sent using your email via Paypal Services.